- CRM Software
The exciting convergence of modern technology and traditional bricks-and-mortar
business models pretty much sums up the spirit behind CallMust.
Leveraging the Internet, messaging systems and a quick-response-and-action
setup, CallMust will eliminate the time gap between complaint and
response while accomplishing an impeccable quality of service.
CallMust was conceived as an answer to a pressing need of the day,
namely, maintenance and service. Due to a fast-paced lifestyle,
most people do not have the time or the inclination to "wait"
for a response to their maintenance/repair problems.
CallMust is a maintenance/repair service provider utilising the
Internet and other associated technologies to achieve total customer
satisfaction through prompt and reliable service.
CallMust employs the latest technologies to provide service. The
web-based interface will utilise Java applets and messages will
be routed through the CallMust system using mobile telephony, paging
and SMS systems.
A customer will use the Internet or phone in to register himself
with CallMust. The customer will then enter the household appliances
he possesses into his "account", every new appliance bought
will also be added.
When the customer has a problem with any of his registered appliances,
he lodges a complaint with the CallMust system either by using the
Internet or phoning in. The CallMust system will note the area that
the complaint has been registered and intimate the Area Team of
the same. The Area Team will consist of technicians operating in
the particular area.
The tangible benefits available to the customer are:
b) Prompt Service
c) Quick and efficient problem resolution
d) Ease of complaint registration
e) No more "waiting" for the technician.
For a detailed brochure or purchase information on CallMust contact
us at email@example.com.